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Accentuate Staffing is currently recruiting for a Bilingual Export Coordinator to join an established company in the Morrisville area. This role is primarily responsible for the international customers and sales representative inquiries related to, sales order entries, changes, cancellations, delivery dates, product availability and pricing in the system.
-Provides export documentation (commercial invoices, certificates of origin, certificates of analysis, sterilization certificates, shipper’s letters of instruction, shipper’s export declarations, packing lists, etc.) in compliance with applicable United States export regulations and destination customs requirements, business guidelines, policies and procedures to customers.
-Coordinates with finance department- any banking documentation for letter of credit shipments (commercial invoices, drafts, etc.) as well as document acceptance with customer, forwarder, bank and other parties, as needed.
-Coordinates shipments for international air and ocean via freight forwarders with the Distribution Centers.
-Enters, reviews, confirms, releases, and closes orders for shipment to include any consolidation of orders, changes or any other order related function.
-Responds to customers, sales representatives and end users regarding inquiries, orders, order changes, shipments, credits, debits, repairs and returns.
-Provides main point of contact for international customers with the Company while interacting with Medical Affairs on any Technical Complaint issues.
-Maintains and implements on-going knowledge of marketing/sales programs. Provides support to Regional Sales Managers in carrying out sales and promotional activities.
-High School diploma; prefer additional post-secondary education in business, marketing or export compliance. Relevant experience may be considered in lieu of education
-1-3 years Customer Service experience, preferably in international distribution.
-Must be bi-lingual – Spanish required.
-Requires the ability to respond to customer inquiries in a calm, professional and courteous manner through oral and written communications while acting in the best interests of the Company.
-Must be able to interact effectively with others inside and outside of the organization as needed including those in diverse cultures and with diverse business practices.
-SAP experience preferred.