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Accentuate Staffing is currently recruiting for a Customer Service Representative to join an established company in the Raleigh area. This position is responsible for maintaining customer relationships by responding to inquiries, documenting actions taken, entering orders, and communicating clearly and positively both internally and externally.
• Prepare for customer inquiries by studying products, services, and customer service processes.
• Respond to customer inquiries with a positive attitude, while exhibiting a clear understanding of the inquiry by listening clearly and using active response methods.
• Documentation of daily processes for training purposes
• Review notes and records regarding previous inquiries and responses to offer an accurate response, while gathering and researching information, assembling and forwarding information as needed, and by verifying customer’s understanding of information and the answer.
• Update job knowledge by participating in educational opportunities.
• Accomplish customer service and organization mission by completing related results as needed.
• Other duties as assigned.
• Strong product Knowledge.
• Ability to communicate clearly orally and in writing.
• Must possess good communication and interpersonal skills for interacting and networking with customers and suppliers.
• Excellent computer skills including Excel and Outlook.