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Accentuate Staffing is currently recruiting for a temporary HR Associate to join a local company in the RTP area.  This position will start in September and last until November to cover for open enrollment. The hours during training will be 9am-6 pm and after training must be flexible to work between 10 am — 8 pm Monday-Friday

This position provides customer support in the corporate HR shared services center for HR, Payroll, and Benefits.

Responsibilities:

• Provides first point of contact and excellent customer service for HR contact center customers including employees, managers, HR Business Partners, former employees, and others for Open Enrollment.
• Documents all customer interactions into the case management tool or alternative means as directed by management
• Works with peers and management to support established service levels and quality goals
• Enters employee data into the HR system and ancillary HR systems. Ensures the information is accurate and adheres to corporate standards.
• Handles diverse and confidential information requiring extreme accuracy, independent judgment, and discretion.
• Collaborates with local and virtual team members to resolve customer issues and to complete work timely and accurately.
• Supports other service center responsibilities and tasks as needed.

Requirements:

•Knowledge of Human Resources, Payroll and Benefits including policies, programs, and operations.
•Proficient in Microsoft Outlook, Excel, and Word. Experience with ADP Enterprise HR or PeopleSoft HR is a plus.
•Previous open enrollment experience is a plus.
•Associate’s degree and 2 years of call center experience supporting HR, Benefits, or Payroll or equivalent combination of education and experience.