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Accentuate Staffing is currently recruiting for a Collection to join an established company in the Raleigh area. The shifts for this position will be 10:15am – 7:15pm M-Th and 8am – 5pm on Fridays.
-Counsel borrowers by phone, demonstrating adherence to customer service goals, guidelines and objectives.
-Place outbound collection calls.
-Take incoming phone calls related to the servicing of borrowers loans in repayment or prior to repayment.
-Update information related to demographic information supplied by borrowers.
-Perform servicing activities, including but not limited to, changing critical records related to the borrower’s situation.
-Perform activities to locate updated demographic information for borrowers with no recent contact.
-2+ years related work experience in student lending environment
-Ability to apply appropriate communication techniques when responding to borrowers and escalate when necessary
-Excellent oral and written communication with the ability to write reports, business correspondence, and procedure manuals
-Strong interpersonal skills
-Ability to multitask effectively and manage multiple work functions on a daily basis.