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Accentuate Staffing is recruiting for a Certified Pharmacy Technician for a local pharmacy management organization in the Cary area.

Responsibilities:

-Answers patients questions/concerns regarding their medications and refer to a Pharmacist where needed.
-Properly communicate with patients, providers and payers regarding any medication requests, additional information needs or potential billing challenges
-Resolution of insurance, adjudication, billing or medication fulfillment issues
-Data entry of prescriptions, insurance and patient demographic information
-Reconcile and perform prescription transfers prior to clinical review by a Pharmacist
-Proactively investigate and resolve patient related issues to ensure maximum patient retention and high standards of customer service
-Answer incoming calls and respond to questions from patients, providers, and vendors researching required information using available resources. When necessary, follow-up with customers or expediting calls to appropriate channels
-Document all patient calls for future reference and tracking
-Commitment to company values and mission
-Follow all established policies, guidelines, and procedures, including federal and state regulations, to ensure the highest level of operational and regulatory compliance and quality patient care
-Maintain all patient information in strict confidence in accordance with applicable laws

Requirements:

-Pharmacy Technician Certification (PTCB)
-High school diploma or equivalent
-Healthcare call center experience preferred
-Previous customer service and pharmacy experience preferred
-Solid knowledge of medications (brand versus generic) and chronic disease state familiarity
-Strong communication and interpersonal skills
-Ability to work in a fast paced, deadline-oriented environment
-Attention to detail and accuracy
-Strong organizational and time management skills
-Experience using Microsoft Word and email
-Proficient written and spoken English

PHYSICAL DEMANDS ( The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)