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Accentuate Staffing is currently recruiting for a Customer Account Coordinator to join a global manufacturing facility in the Raleigh/Cary area.   This position will provide customer support and communication through direct management of customer orders while closely supporting the sales team along with extensive customer base.

This is a direct hire opportunity with competitive benefit package.

Responsibilities:

• Answer incoming calls, order entry and maintenance, customer account maintenance.
• Liaison with customer base, sales force, manufacturing, R&D, marketing and other departments.
• Investigate complaints to resolve customer issues; assist in preparation of credit memos for price adjustments, order entry errors and other administrative errors.
• Work cohesively with Demand Planning, customers and outside warehouses on inventoried items.
• Work with marketing and sales on price masters. Maintaining systems accurately.
• Work cohesively with supply chain buyer/planners, coordinating changes needed on customer orders.
• Work with manager on associated projects/teams. Assisting in developing, establishing, and maintaining standard practices and procedures for customer service and related functions.
• Travel as needed to manufacturing locations and customer base.

Requirements:

• Bachelor’s degree or the equivalent experience.
• 3 to 5 years customer service and account support/management experience in the manufacturing industry as the processing agent within a product knowledge based customer support center.