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Accentuate Staffing is recruiting for a Customer Service Representative to join a well-established manufacturer in Mebane, NC. This is a temp-to-hire Position, Mon-Fri from 8am-5pm.

This position provides effective leadership and support of customer service activities to ensure the customer service representatives are supported, internal and external customers are satisfied and the department is operating at the highest level of efficiency.

Responsibilities:

• Point of contact for issue escalation resolution and customer concern management.
• Maintains systems and procedures to provide training to representatives.
• Key user for SAP SD process and liaison for issues, improvements, testing and changes.
• Processes monthly reports and quarterly customer satisfaction surveys.
• Reviews and authorizes billing blocks on approved credit requests under $1,000.
• Assists Customer Service Manager with business process reviews and provides recommendations for change implementation to improve department efficiencies and customer satisfaction.
• Attends daily customer service meetings to maintain department efficiency.

Requirements:

• Minimum of a High School Diploma required, two year degree preferred.
• Minimum of five (5) years of related work experience in customer service environment.
• Must possess excellent telephone etiquette and have strong communication skills with the ability to work well in a team environment.
• Strong SAP data management experience required.
• Knowledge of Microsoft Office applications