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Accentuate Staffing is currently recruiting for a Collection Representative to join an established company in the Raleigh area. This position will be supporting customers by utilizing tools provided to deliver superior service and assistance.
-Collection of past due payments, by either incoming calls or outgoing calls that are either made using the auto-dialing system or dialed manually.
-Answering questions related to appropriate loan program, and performing related follow up activities to ensure good customer service.
-Performing assigned skip trace activities to locate the borrower, including using tools in a secure and appropriate manner.
-Processing returned mail in a manner that meets federal requirements.
-Completing any reports in a timely manner.
-Handle incoming or outgoing phone calls to students.
-Regular attendance and timeliness is essential.
-Identify problem accounts and refer to appropriate department.
-Identify appropriate use of federally mandated borrower options, including deferment, alternative repayment options and forbearance.
-Identify potential and/or denied claims.
-Assist management as needed and perform other duties as assigned.
-May require working an alternate schedule, such as evening hours.
-High School Diploma or GED required
-Associate degree from an accredited institution preferred
-At least two years of related experience.
-Some customer service or collection experience preferred.
-Basic mathematic skills
-Basic PC skills with the ability to accurately key actions taken on borrowers records