5/26/17- Customer Service Representative

5/26/17- Customer Service Representative

5/26/17- Customer Service Representative

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Accentuate Staffing is currently recruiting for a Customer Service Representative to join an established company in the Raleigh area.  This position has frequent interaction with our customers and prospects, and is key to an excellent customer experience.

Responsibilities:

-Answer incoming calls and distribute appropriately.

-Screen customer help desk calls, troubleshoot/test – provide first level customer support.

-Generate service orders for installation and repair per customer request.

-Report  telephone carrier trouble to providers and track to resolution.

-Maintain a positive outlook, pleasant manner and professional demeanor at all times to ensure 100% customer satisfaction.

 Requirements:

-Proficiency with Microsoft Office

-Clean criminal record and pass a thorough background investigation

-Customer Service/telecommunications experience a plus but not required