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Accentuate Staffing is currently recruiting for a Residency Determination Service Specialist to join an established company in the Raleigh area. This position will work independently in a high volume, fast-paced environment to review documents and information for requests. This is a contract, 6 month position.
-Review incoming documents to determine the appropriateness of documents and to ensure timely, accurate, and proper handling.
-Assist Senior Specialist and/or Program Supervisor with reconsideration and appeal requests; process in accordance with policies and procedures.
-Respond appropriately to email and phone inquiries, reviewing records in the database and/or web.
-Develop and maintain good service relationships with clients.
-Process faxes, emails, mail, returned mail, and any other incoming correspondence.
-Classify and route documents in the imaging system.
-Support Call Center as needed by researching individual situations.
-Participate in resource sharing activities and engage in cross-training as required.
-Assist management as needed and perform other duties as assigned.
-Two years of college and/or an Associate’s degree from an accredited institution and 2+ years related experience
-Previous experience reviewing documents and performing data entry
-Excellent oral and written communication skills
-Ability to complete assigned tasks with minimal supervision
-Skill working with computer programs
-Extensive work with a PC
-Sitting for extended periods of time
-High volume, fast-paced environment