4/9/18- Customer Service Coordinator

4/9/18- Customer Service Coordinator

4/9/18- Customer Service Coordinator

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Accentuate Staffing is currently recruiting for a Customer Service Coordinator  to join an established company in the Raleigh area.  This is a 3rd shift opportunity, Sun – Thurs  9:30pm – 6:30 am.

This position will be responsible for facilitating order flow within the on-line portal in on-demand urgent/critical situations and serve as a SME (Subject Matter Expert) for staff, partners and customers.


  • Train staff and others on departmental processes and procedures.
  • Serve for staff, vendors, clients and customers.
  • Perform services on an ad hoc basis to resolve customer requests requiring the addition of pick-up and drop off locations for customers within the portal.
  • Receive and respond to incoming calls regarding orders in an environment where order volumes may fluctuate significantly therefore the individual must be able to work in a changing work environment and multitask.
  • Dispatch high volume of orders promptly as they come into the portal.
  • Schedule orders as needed.
  • Call partners for POD’s within the appropriate time frame.
  • Quote information for hospice and/or general delivery orders.
  • Maintain and update electronic portal with information pertaining to orders.
  • Accuracy with numbers and detail.


  • High School diploma required.
  • 1 to 3 years previous work experience in a call center environment.
  • Intermediate computer keyboard and 10 key calculator skills.
  • Basic mathematical skills (including Percentages and markup calculations).
  • Basic understanding and knowledge of health insurance usage processes and/or procedures.
  • Previous experience with Microsoft Office, specifically Excel and Word, required.
  • Ability to work on a rotational basis which may include nights, weekends, evenings and holidays.