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Accentuate Staffing is currently recruiting for Certified Pharmacy Technicians to join a local pharmacy company in the Raleigh area.   There are 2nd or 3rd shift full time opportunities available. Must be able to work every weekend.

The Certified Pharmacy Tech is responsible for taking inbound and outbound calls pertaining to medication orders from LTC facilities, pharmacies, delivery couriers, and their respective agents.

Responsibilities:

• Communicate, interface, correspond, address, and follow up in response to general service needs, medication order processing, and information requests using electronic and written means which may include phones, fax and e-mails, with various points of contact, including but not limited to: clients, pharmacies, pharmacists, Long Term Care facilities, agencies, and vendors.
• Collect, troubleshoot and verify accuracy of data such as patient demographics, medication, names, strengths, quantities, etc. , from direct contact/calls/faxes/emails for input into claim processing system to allow claims to process appropriately, and provide timely resolution and follow-up to claims processing issues as they arise.
• Contact and document pharmacy contact information which may include phone/fax numbers, address, hours of operation, pharmacy manager names, and use internet tools to determine distance to/from client location.
• Provide information, as requested or needed, to clinical pharmacists and other staff, to assist in the accurate and timely completion of reports and med reviews for various clients.
• Document and provide accurate record of work performed on projects and their status.
• Provide daily/weekly reports to clients or management as necessary.
• Communicate to management any workflow problems or abnormalities, issues or backlog immediately.
• Maintain confidentiality as required by HIPAA (Health Information Portability and Accountability Act) and PHI (Personal Health Information).
• May require the ability to work evenings, nights, week-ends, or on-call and overtime.

Requirements:

• Pharmacy Technician Certification from PTCB
• High school diploma, GED or greater required.
• Previous pharmacy experience.
• Previous call center experience.
• Strong sound analytical skills and high attention to detail.
• Excellent written, interpersonal, listening, and verbal communication skills.
• Intermediate computer keyboard and 10 key calculator skills.
• Basic understanding and knowledge of health insurance usage processes and/or procedures.
• Previous experience with Microsoft Office, specifically Excel and Word, required.