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Accentuate Staffing is currently recruiting for a Field Service Technician to join an established company in the Raleigh area.

Responsibilities:

• Provide onsite equipment service and customer support
• Answer inquiries concerning equipment and parts
• Diagnose technical problems and determine proper solution
• Instruct and train customers of correct and safe operation and maintenance of the equipment
• Foster the customer relationship and promote repair services, parts and project sales
• Generate timely and accurate reports for both onsite and call-in services
• Maintain proper documentation for timesheets and expense reports
• Capable of working effectively onsite with minimal supervision while being able to manage all onsite installation, repair, maintenance and servicing of equipment
• Work in conjunction with our internal technical team and share information across the organization

Requirements:

• Some secondary college, technical or trade school preferred; high school diploma required
• A minimum of five plus years of applicable experience
• Strong mechanical and electrical knowledge required
• Machine assembly, installation, fabrication, welding and tool operation
• General personal computer (PC) skills including Microsoft Windows, Word, Excel and Outlook
• Domestic and some international travel is to be expected (50%) with periods generally not longer than two weeks per trip
• Able to read and understand electrical, mechanical, and process & instrument diagram (P&ID) drawings
• Physically capable of lifting, pulling, pushing at least a weight of 50 pounds
• Physically capable of sitting, standing, walking, reaching, climbing and squatting
• Must be able to enter and work in confined space environments
• English literacy (spoken and written word) is a must, a secondary language is a benefit
• Must maintain a positive attitude and professional appearance both on and off the job