4/11/18- Customer Service/Call Center Representative

4/11/18- Customer Service/Call Center Representative

4/11/18- Customer Service/Call Center Representative

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Accentuate Staffing is currently recruiting for a Customer Service/Call Center Representative to join an established company in the Raleigh area.  This position will field incoming calls providing outstanding customer support and answer inquiries about programs.

Responsibilities: 

  • Communicate information to assist students, parents, and financial aid professionals regarding verification programs-  from general program overview to detailed specific instructions.
  • Assist end-users with on-line applications from affiliated websites. Resolve problems with navigating website and assist with connectivity and other browser or online application related issues.

Requirements:

  • Associates degree or equivalent college coursework from an accredited institution required
  • At least 1-2 years of previous customer service experience in a call center
  • Ability to maintain composure and avoid aggressive behavior in very difficult situations.
  • Basic mathematic skills.
  • Basic PC and keyboarding skills.
  • Will be required to work a minimum of one 9 am to 6 pm, one 9:30 am to 6:30 pm, and/or one 11 am to 8 pm shift Monday through Thursday each week.
  • Required to handle a high volume of incoming calls each day (80+).