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Accentuate Staffing is currently recruiting for a Customer Service Representative to join an established company in the Cary area.
-Answer requests from customer via telephone, mail or Email, analyze and respond to request or forward request to individual or department that could best handle request.
-Able to answer 12 calls per hour
-Resolve customer issues related to billing, customer service, and collection or service.
-Maintain liaison with other departments to ensure customer’s request was completed.
-Assist with customer billing, quoting rates, and managing collections needs.
-Act in a pleasant telephone manner
-Maintain and be well versed on knowledge of Company’s responsibilities, policies and procedure, credit, collection and billing procedures and current billing rates. Train on new projects as needed.
-Perform all other duties or tasks as assigned by the Supervisor or Manager.
-Must be a high school graduate or equivalent, Bachelor’s degree preferred.
-Must have a minimum of two years of experience in a customer service environment.
-Must have excellent verbal communication skills.
-Spanish bi-lingual abilities a plus.