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Accentuate Staffing is currently recruiting a Customer Support Specialist for a client of ours in Morrisville, NC. This position is a direct-hire opportunity.
- Interface with customers regarding warranty or return claims
- Interface with customers regarding services (ex. re-flash, re-work, and testing services)
- Determine best resolution path for each situation
- Test products to verify customer claims
- Utilize SAP system’s Managing Return Process
- Create and issue reports on claims and services
After Sales Support
- Manage return process with customers (RMA process)
- Manage stock rotations with distributors
- Repackage products to return to inventory or customers
- Interface with logistics team on shipments
- Interface with finance team on debits/credits
- Interface with global after-sales teams
- 2-4 year Degree is required; Technical Degree is preferred
- 1-10 years of experience in a Customer Support or Customer-Interfacing role
- SAP experience is a plus
- Strong communication, problem-solving, and time management skills
- Experience working within a technology product organization is a plus
- Understanding of the wireless and electrical component industry is a plus
- Ability to travel up to 5%