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Accentuate Staffing is currently recruiting a Customer Support Specialist for a client of ours in Morrisville, NC. This position is a direct-hire opportunity.

Responsibilities

Customer Support

• Interface with customers regarding warranty or return claims
• Interface with customers regarding services (ex. re-flash, re-work, and testing services)
• Determine best resolution path for each situation
• Test products to verify customer claims
• Utilize SAP system’s Managing Return Process
• Create and issue reports on claims and services

After Sales Support

• Manage return process with customers (RMA process)
• Manage stock rotations with distributors
• Repackage products to return to inventory or customers
• Interface with logistics team on shipments
• Interface with finance team on debits/credits
• Interface with global after-sales teams

Requirements

• 2-4 year Degree is required; Technical Degree is preferred
• 1-10 years of experience in a Customer Support or Customer-Interfacing role
• SAP experience is a plus
• Strong communication, problem-solving, and time management skills
• Experience working within a technology product organization is a plus
• Understanding of the wireless and electrical component industry is a plus
• Ability to travel up to 5%