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Accentuate Staffing is currently recruiting for a Call Center Collections/Customer Service to join an established company in the Raleigh area.
Position Hours: Monday-Thursday, 10:15am-7:15pm, Friday’s 8:00-5:00
-Provide routine servicing to borrowers as assigned by management staff, including:
-Collection of past due payments, by either incoming calls or outgoing calls that are either made using the auto-dialing system or dialed manually.
-Answering questions related to appropriate loan program, and performing related follow up activities to ensure good customer service.
-Performing assigned skip trace activities to locate the borrower, including using tools in a secure and appropriate manner.
-Processing returned mail in a manner that meets federal requirements.
-Completing any reports in a timely manner.
-Handle incoming or outgoing phone calls.
-Regular attendance and timeliness is essential.
-Identify problem accounts and refer to appropriate department.
-Identify appropriate use of federally mandated borrower options, including deferment, alternative repayment options and forbearance.
-Basic knowledge of federal regulation relevant to the servicing of all loans serviced by Company.
-Identify potential and/or denied claims.
-Assist management as needed and perform other duties as assigned.
-High School Diploma, General Education Degree (GED), or equivalent required
-Associate degree from an accredited institution preferred
-At least two years of related collections, Call Center/Customer service experience required
-Basic mathematic skills
-Basic PC skills with the ability to accurately key actions taken on borrowers records