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Accentuate Staffing is currently recruiting for Certified Pharmacy Technicians to join a local company in the Raleigh/Cary area.

Responsibilities:

Answers patients questions/concerns regarding their medications and refer to a Pharmacist where needed.
Properly communicate with patients, providers and payers regarding any medication requests, additional information needs or potential billing challenges
Resolution of insurance, adjudication, billing or medication fulfillment issues
Data entry of prescriptions, insurance and patient demographic information
Reconcile and perform prescription transfers prior to clinical review by a Pharmacist
Proactively investigate and resolve patient related issues to ensure maximum patient retention and high standards of customer service
Answer incoming calls and respond to questions from patients, providers, and vendors researching required information using available resources. When necessary, follow-up with customers or expediting calls to appropriate channels
Document all patient calls for future reference and tracking
Performs other job duties as assigned

Requirements:

Pharmacy Technician Certification (PTCB)
High school diploma or equivalent
Healthcare call center experience preferred
Previous customer service and pharmacy experience preferred
An equivalent combination of education and experience may substitute.