Responsibilities:

• Effectively manage all new business leads in order to identify and target new business opportunities.
• Follow up on all customer inquiries directed towards the Customer Service Department related to product inquiries.
• Qualify resulting opportunities by understanding the customers application, product usage, market strategy and delivery requirements.
• Manage call backs and follow ups to nurture prospects towards becoming a customer. Engage distributors/customers throughout the onboarding cycle
• Work with the business development team (Customer Service, Account Managers, Marketing) to ensure optimal management of new business opportunities.
• Conducting onsite customer visits and demos of both hardware and software solutions.
• Provide product specification assistance to both internal and external customers, including Customer Service Representatives, new and prospective customers and Distributor personnel.
• Lead product, process and application training for the Customer Service team members and various other internal employees
• Identify trends in customer and market activity and provide feedback to Product and Industry management personnel along with recommendations for product development and market approach
• Document all customer facing activity via the Salesforce.com Customer Relationship Management system. Plan, notate and execute pertinent business activities (i.e. meetings, telephone conversations, quotes, sample requests, etc.).
• Identify continuous improvement opportunities related to Inside Sales processes and systems usage. Work with the sales and system support teams to drive the development and implementation of detailed action plans; lead these plans to completion.

Requirements:

• Bachelors Degree (Technical Degree preferred)
• Minimum 3 year of experience in a technical sales role
• Self starter
• High energy level – Self-starter. High degree of technical aptitude
• Team oriented, people oriented and a relationship builder. Enthusiastic, confident and mature. Displays an innate sense of curiosity, and strong accountability. Strategically minded.
• Goal oriented, ambitious, extremely motivated. Reliable, with a resilient nature. Mentally tough and able to withstand rejection
• Ability to thrive in a fast pace work environment and handle multiple tasks
• Team oriented, people and relationship
• Language Requirements a. North America: English required, Spanish, Portuguese or French-Canadian preferred
• Excellent interpersonal, written, and communication skills