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Accentuate Staffing is currently recruiting for a Customer Account Coordinator to join an established company in the Raleigh area. This position will provide customer support and communication through direct management of customer orders while closely assisting/supporting our Sales team along with our extensive customer base. This individual will be responsible for providing exceptional service and ensuring customer satisfaction and retention through processing orders, inquiries, order management and billing.
-Coordination with manufacturing plants, and other departments will be required.
-Answer incoming calls, order entry, maintenance and customer account maintenance
-Liaison with customer base, sales force, manufacturing, R&D, marketing and other departments
-Investigate complaints and resolve customer issues
-Assist in the preparation of credit memos for price adjustments, order entry errors, etc.
-Work with marketing on sales and pricing
-1-3 years of customer support within a distribution/manufacturing environment
-Bachelor Degree is preferred
-Must have strong customer service skills
-Must be proficient with MS Office specifically Excel