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Accentuate Staffing is currently recruiting for a Collections Supervisor to join an AR Management Company located in the Durham area.   This is an excellent opportunity to become part of a management team where you can make an immediate impact. The company is exceedingly experienced in delinquent account collections for a wide range of clients, specializing in the Healthcare, Utility, Government, and Banking accounts receivable.

Responsibilities:

~Call monitoring/coaching
~Maintaining positive work environment
~Hiring, training and scheduling
~Maximizing collections while adhering to company policies and corporate culture
~Providing a second voice to aid in the collection process
~Implement and maintain a job enrichment program/ongoing compliance training for staff
~Compliance with laws, regulators, and company policies
~Conduct regular staff meetings and implement performance contests
~Conduct monthly evaluations for compliance bonuses and provide call center staff with feedback
~Troubleshoot and problem solve procedural issues
~Process debtor/client correspondence
~Develop annual goals for the department and participate in strategic planning as needed
~Update compliance management system, Policies, Procedures and Work Instructions

Requirements:

~Two year degree at minimum. Bachelor’s Degree or equivalent experience preferred.
~Minimum of 2 years of supervisory/management experience required.
~Ability to motivate and train
~Type 50+ words per minute
~Demonstrated knowledge of MS Office products.