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Accentuate Staffing is currently recruiting for a Collections Associate to join an established company in the Raleigh area.
-Provide routine servicing to borrowers as assigned by management staff, including:
-The collection of past due payments, by either incoming calls or outgoing calls that are either made using the auto-dialing system or dialed manually.
-Answering questions related to appropriate loan program, and performing related follow up activities to ensure good customer service.
-Performing assigned skip trace activities to locate the borrower, including using tools in a secure and appropriate manner.
-Processing returned mail in a manner that meets federal requirements.
-Completing any reports in a timely manner.
-Handle incoming or outgoing phone calls
-Identify problem accounts and refer to appropriate department.
-Assist management as needed and perform other duties as assigned.
-At least two years of related experience.
-Some customer service or collection experience preferred.
-MS Office experience and strong data entry skills
-Excellent written and verbal communication