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Accentuate Staffing is currently recruiting for a Customer Service/Order Entry Representative to join an established company in the Morrisville area.
• Receive, review and process customer orders daily, accurately entering transaction information into the SAP system
• Contact customers promptly to clarify and correct any discrepancy with order.
• Answer incoming calls and make outbound calls to customers to provide status updates on new or existing orders.
• Conduct research to address customer inquiries or issues.
• Respond to customer email and phone inquiries regarding the status of their orders, tracking information and proof of delivery.
• Work with internal department teams to make sure billing and shipping information is correct.
• Liaison with the Finance group on resolving revenue issues, collection issues and customer information reporting
• High school diploma required. 4 year degree preferred.
• At least 3 years of previous call center work history
• Excellent data entry skills
• MS Office skills; SAP preferred