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Accentuate Staffing is currently recruiting for a Customer Account Representative to join an established company in the Raleigh area.  This position will provide customer support and communication through direct management of customer orders while closely assisting/supporting our Sales team along with our extensive customer base. This is a direct-hire opportunity.

Responsibilities:

-Answer incoming calls, order entry and maintenance, customer account maintenance.
-Liaison with customer base, sales force, manufacturing, R&D, marketing and other departments.
-Investigate complaints to resolve customer issues; assist in preparation of credit memos for price adjustments, order entry errors and other administrative errors.
-Work cohesively with Demand Planning, customers and outside warehouses on inventoried items.
-Work with marketing and sales on price masters. Maintaining systems accurately.
-Work cohesively with supply chain buyer/planners, coordinating changes needed on customer orders.
-Work with manager on associated projects/teams. Assisting in developing, establishing, and maintaining standard practices and procedures for customer service and related functions.
-Travel as needed to manufacturing locations and customer base

Requirements:

-Bachelor’s degree or the equivalent experience.
-3 to 5 years customer service and account support/management experience in the manufacturing or paper industry using silicone as the processing agent within a product knowledge based customer support center.
-Excellent written and oral communication, the ability to build collaborative relationships with team and our customer base.
-Proven analytical problem solving, math skills, manufacturing systems and communications skills to quickly resolve time sensitive customer issues.