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Accentuate Staffing is actively looking for a customer service admin to join an established medical device distributor in Morrisville.  This position is ideal for a candidate who has experience in customer service and administration to assist with recalls on products. If you are interested in this role, please submit your resume to this ad.

Responsibilities:

• Service internal and external customers as it relates to recall notice and customer inquiries.
• Handle inbound and outbound calls and e-mails from/to internal and external customers regarding recalls
• Field and respond to customer inquiries related to recall acknowledgement forms, affected product, return of product
• Running and updating of recall reports and trackers
• Reconciliation of recall returns and credits

Requirements:

• High School Degree required; college degree in a business related field preferred
• 2+ years of  administrative and/or Customer Service desired
• Excellent verbal and written communication skills
• Ability to multi-task and accurately handle complex processes and customer inquiries in a fast-paced environment.
• Strong organizational, analytical and problem solving skills required.
• Working knowledge of MS Word and Excel