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Accentuate Staffing is currently recruiting for a Bilingual HR Associate to join a local pharmaceutical company in the Durham area.  This position will provide customer support to the corporate HR shared services center for HR, Payroll, and Benefits. Must be able to work 8 hour shifts between hours of 9:30 am — 6:30 pm, Monday — Friday with one day working 11-8.

Responsibilities:

• Provides first point of contact and excellent customer service for HR contact center customers including employees, managers, HR Business Partners, former employees, and others. Will support interactions via telephone, email, in-person, and other technology.
• Documents all customer interactions into the case management tool or alternative means as directed by management
• Works with peers and management to support established service levels and quality goals
• Enters employee data into the HR system and ancillary HR systems. Ensures the information is accurate and adheres to corporate standards.
• Handles diverse and confidential information requiring extreme accuracy, independent judgment, and discretion.
• Organizes and maintains employee files.
• Collaborates with local and virtual team members to resolve customer issues and to complete work timely and accurately.

Requirements:

• Associate’s degree and 2 years of call center experience supporting Benefits, Payroll & HR or equivalent combination of education and experience.
• Must be Bilingual in Spanish
• Good knowledge of Benefits, Payroll and HR including policies, programs, and operations.
• Effective verbal (phone) and written communication skills
• Ability to work in team environment, and has sound judgement and problem solving ability.
• Self-motivated, ability to multi-task, and quickly and efficiently respond to support inquires in a fast paced environment
• Proficiency with Microsoft Office suite; especially Excel
• Experience with ADP Enterprise HR or PeopleSoft HR is a plus.
• Call center experience with handling benefits and/or HR-related calls is preferred