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Accentuate Staffing is working with a healthcare company in Raleigh that is seeking a Customer Service Representative to join their team.  This position will be responsible for facilitating order flow within the on-line portal.

Responsibilities

• Receive and respond to incoming calls regarding orders in an environment where order volumes may fluctuate significantly therefore the individual must be able to work in a changing work environment and multitask.
• Dispatch high volume of orders promptly as they come into the portal.
• Schedule orders as needed.
• Call partners within the appropriate time frame.
• Quote information for hospice and/or general delivery orders.
• Maintain and update electronic portal with information pertaining to orders.
• Accuracy with numbers and detail.
• Other duties may be assigned.

Requirements

• High school diploma
• Previous call center experience
• Strong, sound analytical skills and high attention to detail and ability to multitask.
• Excellent written, interpersonal, listening, and verbal communication skills.
• Intermediate computer keyboard and 10 key calculator skills.
• Basic mathematical skills (including Percentages and markup calculations).
• Basic understanding and knowledge of health insurance usage processes and/or procedures.
• Previous experience with Microsoft Office, specifically Excel and Word, required.
• Ability to type and use internet search engines such as Google or Yahoo, required.
• Be punctual and dependable.
• Ability to work on a rotational basis which may include nights, weekends, evenings and holidays.