Responsibilities:

• Accurately enter and process customer orders within the ERP system.
• Maintain customer portals, including pricing updates, product information, and order-related data.
• Research and resolve customer disputes, discrepancies, and order issues in a timely manner.
• Generate and distribute daily invoices to customers and internal stakeholders.
• Coordinate with customer service, sales, and operations teams to ensure order accuracy and timely fulfillment.
• Process incoming and outgoing mail and distribute correspondence appropriately.
• Prepare and process check deposits while maintaining accurate records.
• Assist with administrative projects, data entry, and general office support as needed.
• Maintain accurate customer and order records within company systems.

Requirements:

• 2+ years of experience in order entry, customer service, administrative support, or sales support.
• Experience working within an ERP system; experience with Microsoft Dynamics 365 Business Central is a plus.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Proficiency with Microsoft Office Suite, including Outlook, Word, and Excel.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Ability to work independently as well as collaboratively within a team environment.