Client Services Coordinator
Accentuate Staffing is seeking a Client Services Coordinator for and exciting opportunity in Raleigh, NC. The Client Services Coordinator plays a crucial role in ensuring customer satisfaction and loyalty. Key responsibilities typically include order entry, answering phones, troubleshooting customer issues, processing returns, responding to product information requests, providing data and support to the sales team, assisting with order tracking and staying updated on product launches and suggest process improvements. The overall role is to enhance customer relationships and support the customer acquisition team.
Responsibilities:
- Enter and manage daily orders in Sage ERP, ensuring accurate and prompt delivery to the warehouse.
- Gain proficiency in our EDI system to accurately enter and manage customer orders.
- Provide troubleshooting assistance for customer orders.
- Provide data and support to help the sales team.
- Answer phone calls daily and respond to voice messages.
- Stay up to date with new product and feature launches.
- Review pending orders and specific customers’ requests to ensure excellent customer service and customer experience.
- Provide product information, troubleshooting guidance, and assistance with orders or services.
- Responding to customer complaints and escalating complex issues to the appropriate department.
- Maintaining a positive, empathetic, and helpful attitude towards customers at all times.
- Documenting customer interactions and transactions accurately in the company’s database.
- Collaborating with other team members to improve overall customer experience.
- Serve as training assistant for new hires with Sage ERP system.
Requirements:
- Must have 3+ years of professional experience in customer service, order management, or a related role
- Must have prior experience in manufacturing, distribution, or B2B customer service environments
- Strong written and verbal communication skills, with the ability to speak confidently and professionally with customers by phone and email
- High attention to detail and accuracy, especially with order entry and data management
- Comfort working in ERP systems or similar order management software (ability to learn Sage ERP quickly)
- Strong problem-solving skills with the ability to troubleshoot customer issues and escalate appropriately
- Organizational and time-management skills to handle multiple orders, requests, and deadlines simultaneously
- Customer-first mindset with a positive, empathetic, and professional attitude
- Basic computer proficiency, including Microsoft Office (Excel, Outlook, Word) or equivalent tools
- Ability to work collaboratively with sales, warehouse, and internal teams
