Responsibilities:

• Cash Application
  • Process incoming cash receipts (ACH, lock-box, in-house, scanned, Non-AR) against appropriate accounts.
  • Apply cash receipts according to customer’s remittance without exceptions (this includes monitor cash discounts taken by customers).
  • Obtain supporting documentation for cash application processing via shared drive and vendor portals.
  • Research all discrepancies between amount billed and amount paid.
  • Balance cash receipts to the general ledger/SAP daily.

  Credits

  • Research, analyze, and validate debit memos and coordinate with other departments to processing customer credit requests. Credit types include pricing, shelf stock adjustments, inventory over/short, promotional goods, damaged goods, write-offs, rebates, bill backs, failure to supply, expiry returns, chargebacks, and miscellaneous.
  • Obtain supporting details such as contracts, pricing letters, pricing grids, and sales register reports for credit issuance.
  • Maintain and document complete, timely, and accurate credit memos for assigned customers.
  • Process credit memos/debit memos in PharmaNetS (i.e., pricing, shelf stock adjustments, inventory over and short, promotional goods, damaged goods, write off, data fees, bill backs, misc.)
  • Process credits for returned merchandise and expiries from customers as assigned.
  • Review credits and re-bills daily for accuracy and distribute to customers accordingly.

  Billing (Debit Memo / Rebills)

  • Maintain and document complete, timely, and accurate rebills for assigned customers.
  • Perform ongoing reconciliations to ensure integrity of billing and receivables data.
  • Review all debit memos, claims, and supporting documentation for accuracy and completeness.
  • Research and correct Customer and Manager rejected debit memos or claims for resubmission where necessary.

  Other Accounts Receivable Functions

  • Distribute monthly statements and ad hoc requests
  • Access customer portals
  • Respond to all customer requests via email, telephone, etc.
  • Maintain customer files and update customer contact details
  • Respond to internal requests / inquiries within a timely manner usually within 24 hours
  • Perform ad-hoc duties as needed based on the department
  • Monitor customer account details for non-payments, delayed payments, un-applied(s), and other irregularities, particularly with credits/debit classified memos,
  • Assist with month end closing
  • Performs other duties as required or assigned

Requirements:

• 3-5 years of relevant experience in accounts receivable; cash applications
• Associates degree preferred
• SAP experience (preferred)
• Previous Pharma experience preferred
• Attention to detail and accuracy
• Advanced Excel skills required
• Deadline oriented and good organization skills
• Experience with and strong aptitude for reconciliations