Receptionist/ Administrative Assistant

Receptionist/ Administrative Assistant

Receptionist/ Administrative Assistant

Accentuate Staffing is seeking a friendly, detail-oriented Receptionist / Administrative Assistant to join a nonprofit organization in Raleigh. This role is responsible for ensuring smooth front desk operations, providing exceptional customer service, managing appointments, verifying insurance, and handling co-payments.

Responsibilities:

  • Answer incoming phone calls promptly and courteously; provide information, answer inquiries, and direct calls to appropriate staff.
  • Accurately schedule and manage patient appointments.
  • Verify insurance coverage, obtain necessary authorizations, and check benefit eligibility.
  • Greet patients, verify insurance details, collect forms, signatures, and payments during check-in.
  • Maintain and organize patient medical records in compliance with HIPAA regulations.
  • Collect co-payments and process billing forms accurately.
  • Provide general administrative support, including data entry, filing, and other office tasks as needed.

Requirements:

  • High school diploma or equivalent required.
  • 2–4 years of administrative experience, preferably in a healthcare or human services setting.
  • Experience with medical records management, billing forms, and appointment scheduling.
  • Strong customer service skills with a friendly, professional demeanor.
  • Excellent verbal and written communication skills.
  • Highly organized with strong attention to detail.
  • Ability to multi-task effectively in a fast-paced environment.

Coronavirus (COVID-19) Information

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