Service Support Specialist
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Accentuate Staffing is assisting a growing civil engineering company in the RTP area who is hiring a Service Support Specialist to join their team. This is a contract to hire opportunity working on 1st shift, 8am-5pm, Monday-Friday.
Responsibilities:
- Serve as the main point of contact for customers throughout the gauge calibration process, ensuring clear and timely communication
- Coordinate with the service team to keep jobs on schedule and maintain a high level of customer satisfaction
- Prepare and manage calibration records and certification documents for customer compliance needs
- Monitor and manage inventory levels for service-related parts and materials
- Assist with entering and tracking sales orders and purchase orders tied to service activities
- Support day-to-day operations in the shop, including pulling parts, packing shipments, receiving deliveries, and lifting items up to 50 lbs as needed
Requirements:
- Strong communication skills with a professional and customer-focused approach
- Proficient in Microsoft Office (Word, Excel, Outlook); experience with Microsoft Dynamics 365 or similar ERP systems is a plus
- Experience in a calibration, testing, or technical service environment is preferred
- Highly organized with strong attention to detail and the ability to manage multiple priorities
- Valid driver’s license and clean driving record required
