Sales Support Coordinator
Accentuate Staffing is seeking a Sales Support Coordinator who will play a key role in supporting the sales team, Territory Managers, and agency partners for one of our clients in Raleigh, NC. In this important position, you’ll help ensure data accuracy, support agency initiatives, and contribute to the exceptional service and strong relationships that define the organization. This is a hybrid position working in the Raleigh office a minimum of two days per week, with flexibility to work from home the remaining three days.
Responsibilities:
- Maintain and update agency and producer records to ensure accuracy and compliance.
- Process new agency applications, including system setup and software requirements.
- Manage agency contract terminations and transfer business as needed.
- Coordinate annual processes such as tier changes, E&O compliance, agency audits, and license renewals.
- Partner with Territory Managers to support reports, mailings, and promotional materials.
- Research and resolve agency commission issues, including processing corrections in Concur.
- Administer HBA membership compliance, managing daily Expressway tasks, monitoring correspondence, and supporting reinstatements.
- Respond to inquiries from agents and policyholders, explaining the verification process and promoting the value of membership.
Requirements:
- 2 years of general business experience; insurance industry experience preferred.
- Strong data entry, typing, and processing skills with excellent attention to detail.
- Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
- Customer service mindset with strong verbal and written communication skills.
- Proficiency in MS Office (Outlook, Excel) and other business software tools.
- Experience with Salesforce is a plus.
- Exhibits keen attention to detail
- Familiarity with mainframe systems (C.0, Agency Link, ImageRight) is a plus.
- Agency experience or exposure is a plus.
