Responsibilities:

• Monitoring Salesforce order queue. Processing new orders, contracts and contract amendments in the billing system, ensure that these items are properly authorized and recorded.
• Processing address changes, corrections, billing change requests etc.
• General customer service follow-ups to customers contacting the accounting department with questions on their invoices and services
• Working with customers to process credit card payments or set up auto pay
• Coordinating delivery of invoices to customers and answer any customer questions.
• Collaborating with internal departments, such as Sales and Order Management to ensure efficient, timely and accurate invoice processing and resolution of discrepancies.
• Special Billing reports and requests for customers monthly
• General account maintenance such as processing address changes, corrections, billing change requests etc.
• General customer service follow-ups to customers contacting the accounting department with questions on their invoices and services
• Working with customers to process credit card payments or set up auto pay
• Incoming calls from customers as well as Zendesk for incoming Billing requests for customers
• Opening cancellation tickets per the customer’s request. Once processed by Account management process early termination fee and final billing to customers.

Requirements:

• At least 2 years of previous accounting/administrative processing experience
• Experience with MS Office suite
• SAP and Salesforce preferred
• Good interpersonal skills; ability to effectively interact with a wide variety of people
• Must have a professional demeanor and ability to prioritize and work in a fast-paced environment
• Must be detail oriented with an emphasis on accuracy
• Ability to handle sensitive information confidentially
• Must be reliable and committed to good attendance and timeliness