Donor Services Coordinator
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Accentuate Staffing is seeking a Donor Services Coordinator for a temporary role through the end of December for a non profit organization in Raleigh, NC. The Donor Services Director will report to the Director of Development Operations & Analytics and is responsible for donation processing, donor services, and maintaining the integrity of the organizations donor database. The donor services team serves as an integral part of the development department and is often the first point of contact for many donors. The team provides support to both donors and the fundraising team and works closely with the finance team to adhere to policies regarding the proper handling of financial and donor information.
Responsibilities:
- Open and sort all mail, including donations and accounts receivable
- Remote deposit of donations and accounts receivable from partner agencies
- Enter donor information and donations into Raiser’s Edge
- Process with sustaining gifts in Raiser’s Edge and Luminate Online
- Assist with pledges and donation invoices as needed in collaboration with development department
- Provide support for donor phone calls and emails
- Process with donor acknowledgment letters, tribute cards, and other mailings
- Assist volunteers aiding with administrative tasks
- Maintain database health including accurate gift and constituent coding, constituent duplicate management, and gift entry into Raiser’s Edge
- Update and maintain accurate donor information in Raiser’s Edge
- Assist database manager with data hygiene processes
Requirements:
- Successful completion of a degree from an accredited high school. College education and/or additional training and certification are a plus.
- At least two years of data entry/database experience
- Working knowledge of Microsoft Word and Excel
- Excellent communication, organization, and customer service skills.
- Ability to take direction and multi-task.
- Ability to be motivated and a self-starter.
