Responsibilities:

• Supervisory support of a team of 2-4 billing specialists, which includes coaching employees and assisting practice leadership with performance evaluations.
• Assist with interviewing and hiring team members.
• Ensure that all billing staff are equipped with the proper training and education on all required job functions, equipment, and services as directed by policies and procedures.
• Manage employee schedules, review time-off requests, coordinate schedules, including shift coverage in assigned offices, and ensure adherence to the attendance policy.
• Collaborate with other teams and departments to create and implement solutions for identified issues.
• Guide department processes by researching, developing, writing, and updating billing policies, procedures, methods, and guidelines.
• Maintain current knowledge of relevant software system features, settings, and updates; coordinate with vendor support teams; and update system settings as appropriate to maintain effective and efficient billing workflows.
• Protect revenue by resolving billing disputes and maintaining patient relations.
• Serve as a resource to the team in resolving and documenting complex patient situations—including escalated complaints—in a timely manner.
• Identify additional training needs through observation, account reviews, and audits.
• Create, track, and maintain department reports and perform audits on various operational metrics, including work queues, accounts receivable, collections, payments, adjustments, and other productivity measures to ensure that department objectives are being met.
• Coordinate with the accounting manager to ensure proper financial controls for daily balancing, deposit reconciliation, and period closing.
• Perform other duties as needed.

Requirements:

• BS/BA degree in business management or four years of position-related experience.
• 2+ years of lead/supervisor experience.
• 3+ years of medical billing experience required; physician billing experience preferred.
• Familiarity with EMA/modernizing medicine PM.
• Familiarity with dermatology billing.
• Experience with electronic health records and practice management systems.
• Proficient in Microsoft Office (Excel, PowerPoint, Word) and other computer technology/software.
• Strong attention to detail with the ability to prioritize and multitask.
• Extensive customer service skills (within a healthcare setting preferred), including the ability to use appropriate judgment, independent thinking, and creativity when resolving customer issues.
• Exceptional interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff, and other customers.
• Excellent oral and written communication skills.
• Capability to work independently and as part of a team.
• Ability to maintain strict confidentiality of all personal/health sensitive information.