Responsibilities:

• Process all customer orders
• Receive orders, confirm internally, confirm with customer, enter in system
• Enter all orders on forecasts and manage
• Communicate with Production Planning & QC on order status.
• Verify required documentation for all orders/shipments
• Become familiar with all required documents for international shipments
• Prepare, receive and process all documentation for all shipments
• Communicate and send all documentation to customers (internally and externally)
• Confirm delivery (date, quantity, quality, etc.).
• Prepare and send invoices to customers
• Manage relationships with freight forwarders/custom brokers/warehouses, etc.
• Coordinate shipments and organize the logistics.
•       All the above requires close and constant communication with colleagues at NGI, NGIL, NGC and NGU.
• Act as the first line of contact with customers on every day issues and requests
• Troubleshoot simple customer requests and handle personally
• Communicate all customer issues/requests internally with account managers
• Support sales staff with all types of customer requests (documentation, order information, regulatory documentation, etc.)
• Manage stock inventory at 3rd party warehouses
• Manage import permits and relationships with USDA and FDA.
• Other duties as assigned.

Requirements:

• BA/BS in a business-related degree
• MS Office Skills & Salesforce
• 1-3 years of experience in a business environment in a customer service or sales & marketing role with significant customer interface.
• Confirmed experience handling multiple projects or tasks at one time.
• Demonstrated ability to communicate, present and influence effectively, to meet customer needs and employer objectives