Operations Support Coordinator
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Accentuate Staffing has an immediate need for an Operations Support Coordinator for a commercial services company in Greensboro, NC. The primary objective is to utilize the dispatch software to effectively maintain work schedules for service representatives and assure that customer commitments are met in a timely manner. This position must maintain a working knowledge of all maintenance contracts that are assigned to them including type of coverage, which services are included, and which services are billable. This is a Direct Hire position working in the office.
Responsibilities:
- Daily coordination of Service Technicians to perform scheduled maintenance and repairs to assure customer commitments are met
- Daily, weekly, monthly scheduling of all Technicians
- Daily interaction with customers to meet their needs as well as Service Managers, Field Supervisors, Technicians, Parts Coordinator, Service Accountant, and Sales Reps to facilitate meeting Customer’s needs
- Quoting repair work to customers and follow up procedures
- Work with A/R Department on current Customer status
- Working with Project Manager on warranty issues
- Other tasks such as evaluating and ordering office supplies, mail and reception
- All other duties as assigned
Requirements:
- Computer literate and technology savvy. Proficient in Microsoft Suite (especially Excel and Word)
- Excellent verbal/written communication skills
- Excellent customer service and phone skills
- Able to understand technical terminology and mechanical processes
- Key2Act (Wennsoft) and MobileTech software experience a plus
- Strong organizational skills
- Ability to multi-task, detail oriented and have an outgoing/positive attitude
- This position is located in Greensboro and is full time Monday – Friday in office
