Responsibilities:

Individual collectors may do all or some of these functions, depending on the particular work group assignment or the Foundation’s needs.

• Provide routine servicing to borrowers as assigned by management staff, including:
  • The collection of past due payments, by either incoming calls or outgoing calls that are either made using the auto-dialing system or dialed manually.
  • Answering questions related to appropriate loan program, and performing related follow up activities to ensure good customer service.
  • Performing assigned skip trace activities to locate the borrower, including using tools in a secure and appropriate manner.
  • Processing returned mail in a manner that meets federal requirements.
  • Completing any reports in a timely manner.
• Handle incoming or outgoing phone calls.
• Identify problem accounts and refer to appropriate department.
• Identify appropriate use of federally mandated borrower options, including deferment, alternative repayment options and forbearance.
• Basic knowledge of federal regulation relevant to servicing loans.
• Identify potential and/or denied claims.
• Assist management as needed and perform other duties as assigned.

Requirements:

• High School Diploma, General Education Degree (GED), or equivalent required
• Associate degree from an accredited institution preferred
• At least two years of related experience.
• Some customer service or collection experience preferred.
• Must be proficient with MS Office