Responsibilities:

• Providing exceptional customer service in a fast-paced environment including inbound calls and emails according to service standards and procedures
• Adhering to Customer Contact Center schedule to ensure call service levels are met and customer satisfaction remains high.
• Using CRM tool to consistently bring forward suggestions to enhance the customer experience.
• Consistently meeting expectations of quality assurance program and productivity standards.

Requirements:

• 2+ years of experience in a CSR role, in a contact or call center environment
• Previous insurance industry experience is preferred
• Minimum of high school diploma, BA/BS degree preferred
• Strong knowledge of customer service principles, including sound decision-making and negotiating skills.
• Strong PC computer (MS Office, Outlook) skills; knowledge of policy processing systems, imaging systems and/or CRM systems is a plus.
• Excellent customer relationship management skills required.
• Ability to learn quickly and adapt to a changing environment
• The desire to succeed in a call center environment