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Accentuate Staffing is currently recruiting for a Customer Service Coordinator to join an established manufacturing company in the North Raleigh area.  This is a newly created position due to growth within the department. This role work directly with their customers over the phone and via email entering and tracking orders, providing information on shipping lead times, basic price quotations and directing calls to technical support.

Responsibilities:

• Learn and maintain knowledge about products, their competition and their application through provided trainings
• Learn about organizational structure, workflow, and operational procedures
• Provide a single point of contact and be willing to network and make first contact with potential customers
• Quote creation and delivery
• Provide 1st level technical support for product, price, delivery and any other additional requirements
• Provide answers to customers by identifying problems; researching answers; and guiding customers to resolution
• Support and help manage territory and customer relations in conjunction with outside sales
• Work with Order Management, Engineering, Finance, and other internal personnel to provide timely support to customers

Requirements:

• High school diploma required with 1-3 years of technical support, customer service or sales experience
• Working knowledge of Microsoft Office software
• Superior communication skills and the ability to work as part of a team as well as function independently
• Must be organized, and able to effectively multi-task and prioritize work in a high paced, customer oriented sales environment
• Strong time management skills with an emphasis on professionalism, flexibility and a positive sales and service orientation
• Experience working with both an ERP and CRM system
• Associates degree or higher preferred
• Technical experience from an industrial perspective
• Strong mechanical aptitude and technical inclination