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Accentuate Staffing is currently recruiting for a Customer Order Specialist to join an established company in the Raleigh area. This position will provide exceptional service, support, and communication through direct management of customer orders, ensuring customer satisfaction and retention through processing orders, inquiries, order management and billing as the liaison with the customer base, sales force, purchasing, collections, distribution centers and other departments.

Responsibilities:
• Process customer purchase orders in accordance with current guidelines reflecting contractual agreements and legal policies
• Process customer purchase orders within the booking service level turnaround time
• Obtain all data required for customer master set-ups and changes; communicate comprehensively and promptly with Credit & Collection team to insure timely customer master set-ups
• Review orders to insure that requirements with respect to Letters of Credit or sales tax exemption are met; coordinates with customer’s freight forwarders as required
• Manage customer inquiries and communications in a professional manner ensuring that resolution is always provided
• Provide backlog reporting to customers as requested
• Maintain the progression of the orders through fulfillment & billing.
• Research & revise any issues through direct customer contact or working with sales personnel linking all relevant documentation within Oracle for auditing purposes.
• Authorizes shipments for projects, tracking project deadlines, issues and other events. Effectively utilizes internal resource to determine the right solution for fulfilling customer obligations, timely releasing equipment for shipping from distribution center or through Purchasing based on knowledge of product availability, customer location in regards to vendor location and expenses related to vendor-based shipping agreements.

Requirements: 
• H. S. diploma and at least 5 years work experience or college degree. Minimum 3 years order processing.
• Customer focus – focus on exceeding customer expectations
• Excellent verbal and written skills.
• Ability to analyze contracts.
• Sound computer skills with proficiency in Microsoft Office applications and experience using Oracle a plus.