10/28/16- Customer Service Representative

10/28/16- Customer Service Representative

10/28/16- Customer Service Representative

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Accentuate Staffing is currently recruiting for a Customer Service Representative to join a major pharmaceutical company in the RTP area.  This is a great opportunity for college graduates recently out of school.

Responsibilities:

•Receive and make inbound/outbound calls from customers, sales representatives and end users regarding inquiries, order status, application of products and pricing
• Responsible for order management, which can include: sales order processing, validation and completion of necessary paperwork to issue Return Good Authorizations (RGA), verifying credit status/pricing, and verifying inventory levels
• Professionally diffuse irate customers while identifying the root cause and providing adequate solutions
• Interfaces with key departments in support of order management processes
• Maintains service excellence by adhering to the Quality Assurance program guidelines

Requirements:

  • High School Degree required.
    • College Degree in a business related field preferred.
    • 2+ years customer service or sales experience desired. Call center and order entry experience also preferred.
    • Excellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required. Telephone sales ability a plus.
    • Working knowledge of MS Word and Excel
    • Strong organizational, analytical and problem solving skills required.
    • The ability to accurately handle complex processes and multi-task in a fast paced environment.
    • SAP experience and knowledge preferred
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