4/23/15 – Inside Sales Specialist

Accentuate Staffing is currently looking for an Inside Sales Specialist to join a global distributor in North Raleigh. The Inside Sales Specialist provides a critical role in customer interface, and is part of a team responsible for providing a variety of services, solutions, support and information in a manner that builds trust, confidence and long term business.  This is a direct hire opportunity with competitive benefit and compensation structure.

Responsibilities

  • Provides support in all areas of customer service, inside sales and technical support utilizing interpersonal and business skills. This specialist ensures customer satisfaction by placing orders, scheduling deliveries and services, responding to inquiries, and taking appropriate action to resolve concerns.
  • Deal directly with customers either by telephone, electronically or face to face.
  • Respond promptly to customer inquiries.  Follow up on customer interactions.
  • Handle and resolve customer complaints. Obtain and evaluate all relevant information to handle inquiries and complaints. Record details of inquiries, comments and complaints and record details of actions taken.
  • Perform customer verifications.
  • Process orders, forms, applications, requests and proof them.
  • Direct requests and unresolved issues to the designated resource.
  • Manage customers’ accounts, keeping records of customer interactions and transactions.

Requirements

  • Minimum 4 year college degree
  • Previous experience providing customer service in Retail or Commercial environment
  • Excellent communication skills, both oral and written